I'm ar Terminal 1 in SFO right now and despite a few self-imposed setbacks, I am at the gate waiting to board an Alaska Airlines flight to Seattle. Now I'm not on my orignal flight but that's another story about alarm clocks.
Alaska deserves a great big hug for their customer service. The clerks at the check-in counter were very helpful with my checked bags. It's cheaper to check 2 bags than to pay overage for one, and these heroes of the airline will let you know. Now I just have to hope that the runway construction at SFO doesn't delay me too much.
So far, this Alaska Airlines experience could not be more different from Jetblue odyssey to and from Colombia. I have never been delayed coming and going, nor have I ever been delayed as long as 10 hours. Jetblue's proactive reroute of my itinerary to Colombia is commendable. Sitting on the tarmac for 1 hour and causing me to nearly miss my connecting flight is not. And that connection from dull Fort Lauderdale back to SFO? That was a jetblue flight, too.
This poor soul didn't make it, and I almost thought my fate would be the same. Beware Jetblue!
Alaska deserves a great big hug for their customer service. The clerks at the check-in counter were very helpful with my checked bags. It's cheaper to check 2 bags than to pay overage for one, and these heroes of the airline will let you know. Now I just have to hope that the runway construction at SFO doesn't delay me too much.
So far, this Alaska Airlines experience could not be more different from Jetblue odyssey to and from Colombia. I have never been delayed coming and going, nor have I ever been delayed as long as 10 hours. Jetblue's proactive reroute of my itinerary to Colombia is commendable. Sitting on the tarmac for 1 hour and causing me to nearly miss my connecting flight is not. And that connection from dull Fort Lauderdale back to SFO? That was a jetblue flight, too.
This poor soul didn't make it, and I almost thought my fate would be the same. Beware Jetblue!
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